OK, I’m not one to complain about Comcast (in writing ) but this is bullshit.  The primary email account on my connection is constantly receiving the following emails:

From: “Comcast Security Assurance” <CSA-...@comcast.net>
To:
Sent: Saturday, August 27, 2011 5:22:02 PM
Subject: Constant Guard Security Notice

Comcast Customer Security Assurance Notice

Dear Comcast Customer,

Your immediate attention is required. Constant Guard™ has identified that one or more of your computers may be infected with a “Bot”.We strongly recommend that you visit the Comcast Constant Guard Center athttps://constantguard.comcast.net for important information on how to remove malicious software from your computer(s).

A “Bot” is a malicious software or malware that is used to gain control over your computer, typically without your knowledge. Online criminals can use Bots to collect your personal and private data, such as Social Security numbers, bank account information and credit card numbers by monitoring your keystrokes. This can lead to identity theft and fraud.

We appreciate your prompt attention to this important online security notice.

Sincerely,

Comcast Customer Security Assurance

—

From: “Comcast Customer Central” <online.communications@alerts.comcast.net>
To:
Sent: Thursday, September 22, 2011 7:43:45 PM
Subject: Comcast Security Notice

Constant Guard™ Alert

Dear XFINITY Customer,

Your immediate attention is required.

Constant Guard from XFINITY identified that one or more of your computers may be infected with a bot. A bot is a malicious form of software that is used to send spam, host a phishing site, or steal your identity by monitoring your keystrokes without your knowledge. It may be possible you are unaware that your computer is infected with a bot.

We strongly recommend you visit XFINITY.com/BotAssistance for important information on how to remove malicious software from your computer(s).

We appreciate your prompt attention to this important security notice.

Sincerely,

Constant Guard from XFINITY

This is a service-related email. Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits to your Comcast High-Speed Internet service.Copyright 2011. Comcast. All other trademarks are properties of their respective owners.Comcast respects your privacy. For a complete description of our privacy policy, click here.Comcast One Comcast Center, 10th Floor 1701 JFK Boulevard Philadelphia, PA 19103-2838

So what do I do? I called Comcast on 8/27 at 1-800-COMCAST to get some information as to what to look for to fix the issue.  They told me to call 888-565-4329 because apparently normal tech support can’t deal with an alert email.

Well, I forgot to follow up (took me 20 minutes on hold to get to the 3 minute conversation and I had to go to work) until today (9/23) when I got the 2nd email.  I call the special phone number that was given to me before and after another 10 minutes on hold, I was basically told that their system has no way of telling me what traffic to look for. HUH?

I’ve run all the virus scans and my IDS is in full swing.  If they want my help, they’re going to have to provide a LITTLE information…

I’m caught thinking about the upcoming holiday and what it means to people in the United States. For the youngsters, it means a day out of school. For the government workers, it means a day off of work. For many, many people but never enough of them, it is a day of remembrence. We live in a country that allows us to be free to express ourselves in any way, shape or form we prefer. Our ideas are not censored simply because they contradict the government’s ideology. I am free to discover my true passions.

Freedom is hard fought, but came quickly once the idea was introduced to a modern society. Consider this: in 2000 BC, many of our ancestors were still ruled by a greedy monarchy in Egypt or part of a war-torn Orient. We even may have been on North America but in so few numbers that it seems almost insignificant. 2000 years later, we are writing and recording thoughts and stories throughout the Middle East. Religions have developed and flourished throughout the land. 1400 years after that, we have horses, carts and roads. We’re traveling vast distances and trading with other nations across the planet. 100 years go by and we’re on almost every continent of the world. Suddenly the gigantic world isn’t so gigantic. 200 years later our forefathers are starting to get upset with the English monarchy.

300 years. In the last 300 years, the United States of America has grown from a simple seceded union to one of the most powerful nations in the world. 70 years, Declaration of Independence. 90 years, civil war. 40 years, World War I. 25 years, WWII.

In the last 100 years, the United States has fought in so many wars that they have started to meld together. From the advancements in World War I to the devastation and pain caused by war in Iraq and Afghanistan, our Veterans fought for nothing less than equal liberty for peoples of the world. I know it’s a cliché but freedom really isn’t free. Honor those who have served, those who have fought and those who have died for the freedom and security of our country. Whether you agree with the war or with why we started fighting just remember that every person who has fought and died, died to protect your right to agree or disagree and to express that opinion.

OK, enough of the serious stuff! It’s 23:45 and I’m almost done with work! (Yes, I wrote that whole thing *between* calls)

Welcome to the home of Dargus Kelen.

I’m creating a web presence for the people, places and things that I want everyone to know, and for things a few select people should know (you know who you are!).  Give me 10 minutes of your time, and you might be surprised at what you can find!  I won’t be on a regular schedule because that’s just not who I am.

If you are confused about the order of my posts, the ones prior to this were previously posted at http://darguskelen.blogspot.com/ and I have just moved them over to this server.